Troubleshooting

Why am I unable to see the Email property while adding Document Folder in a template?
The Email property for a folder is displayed only if the Email Domain setting is configured for iManage Work server.

For more information, refer to Configuring iManage Work Server Service Properties section in iManage Work Server Administration Guide.

Why is the folder prefix/suffix metadata not set for the folders created using iManage Work Workspace Generator?

• Check folder names to ensure that you have used metadata in folder names You cannot use the Folder Prefix/Suffix field defined globally at the template level.

• Check that you are using the correct delimiter for attribute in the folder names. iManage supports "%" and "#" delimiters, but recommends "%".

Why are duplicate prefixes/suffixes applied to Flexible Folders?
You have a folder name with metadata inline and also the global Folder Prefix/Suffix defined in the template. You need to use either of these.