Installing Manually (Standalone)

To install the product manually, without relying on iManage Installer to download the required components:

  1. Sign in (using an administrator account) to the computer on which you want to install the application.

  2. Ensure FileSite, DeskSite, or any other iManage Work add-ons are completely uninstalled.

  3. Confirm all prerequisite software is installed.

  4. Close all Office and Adobe applications.

  5. Kill the iManageStayExec process tree.

    1. Right-click the Windows taskbar and then click Task Manager.

    2. Click the Details tab.

    3. Locate iManageStayExec.exe in the list of processes.

    4. Right-click iManageStayExec.exe and click End process tree.

  6. Install each product component manually in the following order:

    1. iManage Agent Services 10.2.4


      iManage Agent Services 10.2.4 is a pre-requisite for installing iManage Work Desktop for Windows 10.2.4. If iManage Agent Services 10.2.4 is unavailable when users try installing iManage Work Desktop for Windows 10.2.4 or later, a message is displayed informing that iManage Agent Services 10.2.4 is required to install the application.

    2. iManage Work Desktop for Windows 10.2.4


      The installer automatically disables Protected-Mode for plugins in Adobe Reader, Adobe Pro, and Adobe Standard. This allows these Adobe applications to load plugins.

    3. iManage Installer

    Follow the installer prompts for each component and restart the machine after completing the manual installation .

  7. Restart the computer. If you do not wish to restart the computer, restart the iManageStayExec process.

    1. Click Start, and then click inside the search box.

    2. Enter services.

    3. Click the search result with the same name.

    4. Click the Name column to sort the services. Scroll down till you find the iManageStayExec process.

    5. Right click the iManageStayExec process.

    6. Click Start.

    7. Ensure that the Status column displays Running for this process.


      If the iManageStayExec process does not start, restart your computer.