To install the product manually, without relying on iManage Installer to download the required components:
Sign in (using an administrator account) to the computer on which you want to install the application.
Ensure FileSite, DeskSite, or any other iManage Work add-ons are completely uninstalled.
Confirm all prerequisite software is installed.
Close all Office and Adobe applications.
Kill the iManageStayExec process tree.
Right-click the Windows taskbar and then click Task Manager.
Click the Details tab.
Locate iManageStayExec.exe in the list of processes.
Right-click iManageStayExec.exe and click End process tree.
Install each product component manually in the following order:
iManage Agent Services 10.2.1
iManage Work Desktop for Windows 10.2.1
Follow the installer prompts for each component and restart the machine after completing the manual installation .
Restart the computer. If you do not wish to restart the computer, restart the iManageStayExec process.
Click Start, and then click inside the search box.
Click the search result with the same name.
Click the Name column to sort the services. Scroll down till you find the iManageStayExec process.
Right click the iManageStayExec process.
Ensure that the Status column displays Running for this process.