To install the product without relying on iManage auto installer to automatically download and install the required components, install iManage Agent Services and iManage Work Desktop individually using the full install package:
Sign in (using an administrator account) to the computer on which you want to install the application.
Ensure iManage FileSite, iManage DeskSite, or any other iManage Work add-ons are completely uninstalled.
Confirm all prerequisite software is installed.
Close all Microsoft Office and Adobe applications.
Kill the iManageStayExec process tree.
Right-click the Windows taskbar and then click Task Manager.
Select the Details tab.
Locate iManageStayExec.exe in the list of processes.
Right-click iManageStayExec.exe and select End process tree.
Install each product component manually in the following order:
iManageAgentServices.exe (iManage Agent Services)
iManageWorkDesktopforWindowsx64.exe or iManageWorkDesktopforWindowsx86.exe based on Microsoft Office bitness (iManage Work Desktop for Windows 10.5.0).
Follow the installer prompts for each component and restart the machine after completing the manual installation .
Restart the computer. If you do not wish to restart the computer, restart the iManageStayExec process.
Select Start, and then select inside the search box.
Select the search result with the same name.
Select the Name column to sort the services. Scroll down till you find the iManageStayExec process.
Right click the iManageStayExec process.
Ensure that the Status column displays Running for this process.