Understanding the Configuration Files Download Process

When you connect to the iManage Work Server for the first time, the configuration files are automatically downloaded from the iManage Work database to the %ProgramData%\iManage\AgentServices\CentralizedConfigs folder. There are a few rules that determine when and where to download the iManage Work Desktop for Windows configuration files.

A timestamp defining the date and time when the files are downloaded is set in the HKEY_CURRENT_USER\Software\iManage\Work\10.0\Client\Office\ConfigFileDownload registry key, under the following registry settings:

  • EmailTemplate

  • OfficeIntegration

If changes are made to the configuration files, they are downloaded to the client only after 30 minutes from the time set in these registry settings.

To get the latest configuration files, you must reconnect to the server, else the configuration files will not be downloaded even if 30 minutes have passed since the last download. In addition, if the configuration files are deleted, they are deleted from the client after 30 minutes from the time set in the registry settings.

NOTE:

The 30-minute duration is applicable only for updated and deleted configuration files. If a new configuration file is uploaded to the server, the client downloads it instantly when it connects to the server even if the timestamp indicates that 30 minutes have not elapsed since the last download.

Another important point to note is that for a particular machine, the configuration files are downloaded from a server designated as the home server. The home server is established as the first server to which a user connects. The hostname of the home server and the last connection date/time is stored in the following file:

%AppData%\iManage\Work\HomeServer\home-server.xml

If users do not connect to their home server for seven days or clear the value for <homeServerName> config in the home-server.xml file, the next server they connect to is designated as their home server.