This section lists known limitations, known issues, as well as expected behavior you’ll encounter when using iManage Work for Outlook. The issues will be resolved in future releases.
Area | Description |
|---|---|
iManage Work for Outlook user experience | Previously, when selecting a different email in the Outlook message list, the iManage Work for Outlook task pane was not always refreshing to display the details of the newly selected email. Microsoft worked to improved this experience. Information: iManage Work for Outlook includes safeguards to help ensure that only the currently selected email(s) in Outlook can be filed. |
Work for Outlook initial availability | After your administrator enables iManage Work for Outlook for your mailbox, it may take 72 hours for it to be available in Outlook due to Microsoft’s Add-in policy. |
Linked Folder filing | Filing with linked folders happens only once daily or when you sync the mailbox in the Work for Outlook task pane. Filing performance will be improved by the General Availability release of the product. |
Emails filed before migration | Emails filed to cloudimanage.com before the mailbox was enrolled in Cloud email management won't have the Filed Category applied to them at this time. |
Types of Outlook messages not filed | The following types of Outlook messages are not filed by iManage Work for Outlook:
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iManage Work for Outlook user experience | Internal Luggage Tags aren’t being removed when you select Send Only and when the Remove Luggage Tags for Send Only option is enabled in iManage Control Center. |
iManage Work for Outlook user experience | In Outlook Web Access (OWA), the first time the user tries to add iManage Work for Outlook, it isn't initially discoverable until they refresh the browser page. |
iManage Work for Outlook user experience | When replying to or forwarding emails that have internal luggage tags, the task pane doesn’t reflect the location for the luggage tag in the subject line at this time. Emails sent with luggage tags will be filed as expected. |
Mobile device | Microsoft doesn’t support Send and File on mobile devices. |
iManage Work Panel to access documents from Outlook (coming soon) | The iManage Work Panel isn't available with iManage Work for Outlook. |
Microsoft new Outlook User Experience | Dragging emails from Outlook to Work Web or to the task pane isn’t supported. Microsoft doesn't support dragging from new Outlook. |
Microsoft new Outlook User Experience | Filing from online archives isn't currently supported by Microsoft. |