This section describes the system requirements, supported platforms, and software dependencies for iManage Work 10 Desktop for Windows version 10.5.0. For a complete list of supported operating systems, file servers, database servers, and client applications, refer to iManage 10 Supported Platforms data sheet.

NOTE:

You must install Agent Services before installing iManage Work Desktop for Windows.

Also, ensure that you are installing equivalent versions of iManage Work Desktop for Windows and iManage Agent Services. For example, if you install iManage Work Desktop for Windows 10.5.0 with Agent Services 10.2.1 (or vice versa), you may experience issues. Install iManage Work Desktop for Windows 10.5.0 with Agent Services 10.5.0.

Table: Requirements

Supported platforms	Microsoft Windows 7 (x64) NOTE : As of January 14, 2020, Microsoft has officially ended support for Windows 7. While iManage Work 10 continues to function with Windows 7 it is not recommended, and we encourage you to move to the Windows 10 platform for continued software and security updates. Microsoft Windows 8.1 (x64) Microsoft Windows 10 (x64) NOTE: Though iManage Work Desktop for Windows is compatible with 32-bit iManage DeskSite and iManage FileSite, install it on a 64-bit operating system. If you are running Windows 10 in Store mode, switch out of this mode and install the Click-to-run version of Microsoft Office. Microsoft recommends this as Office add-ins may not work if Office is running on Windows 10 in S mode. For more information, go to: https://support.office.com/en-us/article/faq-office-on-windows-10-in-s-mode-717193b5-ff9f-4388-84c0-277ddf07fe3f?ui=en-US&rs=en-US&ad=US iManage Work Desktop for Windows does not currently support installation on devices with Windows ARM processors. Support for platforms running Windows ARM processor is being evaluated for a future release.
Supported applications	Microsoft Office 2013, 2016 and 2019 (x86 and x64) iManage integration is available for Microsoft applications (Word, Excel, PowerPoint, MS Project, and Visio). iManage recommends using x64 Microsoft Office versions. NOTE: The supported versions for MS Project and Visio are 2013 and later. Microsoft Office must be installed in a per-machine context. Installing the iManage Office and Outlook integration for Microsoft Office which was installed in a per-user context is not supported. NOTE: iManage strongly recommends using x64 Microsoft Office versions for improved performance, inline with recommendation from Microsoft. Adobe Acrobat DC Reader NOTE: Adobe Reader integration with iManage Work Desktop for Windows requires Enable Protected Mode in Adobe to be disabled. (Under Preferences > Security (Enhanced) > Enable/Disable Protected Mode). iManage Work 10 installers 10.0.2 and later disable this setting by default. Adobe Acrobat Pro and Standard 2017 Adobe Acrobat DC Pro and Standard (Continuous) NOTE: Adobe Acrobat DC Pro and Standard work with iManage Work Desktop for Windows only when (under Edit > Preferences > Security (Enhanced)): Enable Protected Mode at startup (Preview) option is unselected Protected View is set to Off Non-integrated mode: Editing any file that is saved to the document management system (DMS) is supported with its native application using non-integrated support, including the following: Corel Office X7 or X8 (WordPerfect, Presentations, and Quattro Pro) Nuance PDF DocsCorp PDFDocs Notepad Oracle OpenOffice/StarOffice Mindjet Mindmanager Oyez Forms FoxIT
Supported iManage applications	The following iManage applications can be installed in compatibility mode with iManage Work Desktop for Windows 10.5.0: iManage DeskSite 9.3.7 or later iManage FileSite 9.3.7 or later If you are using the iManage desktop clients with iManage Work 10 Email Management, the following applications can be installed with iManage Work Desktop for Windows version 10.5.0 : iManage DeskSite 9.3.7 or later iManage FileSite 9.3.7 or later iManage OffSite 9.3.7 or later
Other requirements	Chromium Control version 88.0, which is in-built for iManage Work Desktop for Windows. Microsoft Framework .NET 4.6.2 or later Microsoft Edge WebView2 runtime NOTE: The installer checks to see whether Microsoft Framework .NET 4.6.2 or later and Microsoft Edge WebView2 are installed. If it is not present, an error message states that .NET 4.6.2 and Microsoft Edge WebView2 are required and the installer closes. Microsoft WebView2 runtime, once installed, can automatically update itself to the latest stable version published by Microsoft. iManage Work Desktop for Windows picks up the latest Microsoft WebView2 runtime installed at run time.

Compatibility

iManage Work Communications Server 9.4 or later
iManage Work Server 10.2.2 or later
iManage Work Web Server 10.2 or later
iManage Work Share Agent 10.1 or later
iManage Security Policy Manager 1.1 or later
Not compatible with iManage OffSite and iManage DealBinder in standalone or compatibility mode
Not compatible with Workflow Manager
iManage Work Indexer 8.5 SP3 or later, or RAVN Indexer
The port range 17870 to 17890 must be open.
Microsoft Windows firewall may block the iManage Work Agent system tray application unless you have a policy set up to allow access. This will interfere with some actions available in iManage Work Web Server (the web application)
Client-side Work Communication Services (WCS), client-side Send and File, Mapped folders, and Inbox filer functionalities require Microsoft Exchange server to work.
Configuring Gmail with Microsoft Outlook is not a supported configuration when working with emails in iManage. Gmail users must use the iManage Gmail Chrome Extension , which is designed specifically for email management with Gmail instead of Outlook for all iManage Work Email Management capabilities.
Compatible only with SMIME email formats as described in the following note.

NOTE:

Currently, SMIME emails can be filed to iManage Work Server from iManage Work Desktop for Windows by using client-side filing.
SMIME emails can be filed by:
- Using Quick File option.
- Using the Send and File option.
- Dragging the email into a folder in iManage Work Panel.
- Using Mapped folders.
The SMIME lock icon on the message in the inbox does not change when the email is filed by the user.
The encryption of the filed email is retained in Microsoft Outlook and hence:
- Users who attempt to open the email without the key are unable to open it.
- Contents of the filed email are not indexed in the DMS. This means users cannot use full-text search to find the filed SMIME email.
- The preview service will not be able to decrypt this email and users cannot preview it.

Microsoft Edge WebView2 browser control is not compatible with Microsoft Windows Server 2016 with Azure conditional access policy enabled. Azure Conditional Access policies on Microsoft Windows Server 2016 are currently supported only with Internet Explorer (IE) that is no longer supported by Microsoft. Hence, if the Conditional Access Policies are enabled or enforced, iManage Work Desktop for Windows 10.5.0 will not work on a multi user environment like Citrix with desktop operating system running on Microsoft Windows Server 2016.

iManage Work Desktop for Windows 10.5.0 and later works with the following Device Compliant and Hybrid Azure Join policies:
- require multi-factor authentication
- require device to be marked as compliant
- require Hybrid Azure AD joined device

For more information, refer to the following Microsoft article, Conditions in Conditional Access policy - Azure Active Directory | Microsoft Docs.

Prerequisites

Uninstall the following iManage Work Add-ons: iManage OffSite, iManage DealBinder, iManage Share, and Workflow Manager.
Uninstall any versions of iManage DeskSite and iManage FileSite that were not installed with iManage Work Desktop for Windows in compatibility mode, or in classic clients with Work 10 Email Management mode.
If iManage FileSite was installed previously in a non-compatibility mode, check that it has been removed as an add-on in your data files from your mail account in Control Panel.
If a previous version of iManage Work Desktop for Windows is installed with or without iManage DeskSite or iManage FileSite in compatibility mode, or in classic clients with Work 10 Email Management mode, no uninstall is required.
Ensure an equivalent iManage Agent Services is installed before installing iManage Work Desktop for Windows. For example, install iManage Agent Services 10.5.0 before installing iManage Work Desktop for Windows 10.5.0.

If iManage Agent Services 10.5.0 is unavailable when users try a manual or silent install of the iManage Work Desktop for Windows 10.5.0 in standalone mode or iManage DeskSite 9.3.7/iManage FileSite 9.3.7 or later in Compatibility / Work 10 Email Management mode, the message iManage Agent Services 10.5.0 is required to install iManage Work Desktop for Windows. is displayed.

iManage Auto Update Manager always installs iManage Agent Services during all installations and for all users including those in remote desktop session host environments. Additionally, to prevent users from installing the application without it during manual installation, the installer checks for the presence of Agent Services. If iManage Agent Services is unavailable when users try installing iManage Work Desktop for Windows in standalone mode, or along with iManage DeskSite or iManage FileSite 9.3.7 or later in Compatibility, or in Work 10 Email Management mode, a message is displayed informing users that iManage Agent Services is required to install the application.

For more information about the installation modes mentioned here, refer to the following sections in iManage Work Desktop for Windows Installation Guide 10.5.0:
- Installing iManage Work Desktop for Windows 10.5.0 (standalone) manually
- Installing iManage Work Desktop for Windows 10.5.0 (standalone) - silent installation
- Installing Classic Clients with Work 10 Email Management (EM)
Microsoft Framework .NET 4.6.2 or later

NOTE:

iManage Work Desktop for Windows 10.5.0 and later, checks for Microsoft Framework .NET and Microsoft Edge WebView2 during installation.
Microsoft Edge WebView2 runtime

Requirements for iManage DeskSite/FileSite 9.3.7 or later in compatibility mode

In addition to the requirements above for iManage Work Desktop for Windows, the following are required for DeskSite/iManage FileSite 9.3.7 or later in compatibility mode.

All required software and prerequisites must be installed.
iManage DeskSite/iManage FileSite 9.3.7 or later must be installed in compatibility mode without Email Management.
Users must use the same credentials for both classic and Work 10 clients.

Requirements for classic clients with Work 10 Email Management (EM)

In addition to the requirements above for iManage Work Desktop for Windows, the following are required for installing DeskSite/iManage FileSite 9.3.7 or later with Work 10 Email Management.

All required software and prerequisites must be installed.
iManage DeskSite/iManage FileSite 9.3.7 or later must be installed in Work 10 Email Management mode without classic Email Management.
Users must use the same credentials for both classic and Work 10 clients.

NOTE: If running iManage Work Desktop for Windows in Compatibility mode or Conservative mode with iManage DeskSite or iManage FileSite, this release is only supported in Compatibility mode and Conservative mode with iManage DeskSite/iManage FileSite 9.3.7 or later.