This section contains the following topics:

  • Conventions

  • Related Documentation

  • iManage Customer Support

Conventions

The following conventions are used in this document.

Notational conventions

This guide uses the following conventions:

Convention

Usage

Bold

User-interface elements such as a menu item or button. Also used for file names, file extensions, and paths, and whatever the users type or interact with/modify. For example:

  • Select Cancel to halt the operation.

  • The FileSystemConnector.cfg file is installed in C:\iManage\FileSystemConnector\

  • Press Cmd+P to print the document.

  • At the command prompt, type mkdir.

Italics

Document titles, new terms, placeholders/variables for which users supply values including replaceable strings in file paths, code, and commands. For example:

  • For more information, refer to the IDOL Server Administration Guide.

  • An action command is a request, such as a query or indexing instruction, sent to IDOL Server.

    • In the Terminal, type setup -r -f1  <MyFile> where <MyFile> is the path and name of the settings file.

monospace font

Registry hives and keys, code samples from configuration files, inline references to code that need not be typed or modified.

Code block

Multi-line code examples and lengthy Terminal/Command Prompt output.

Notices

NOTE:
A note provides information that emphasizes or supplements important points of the main text. A note supplies information that may apply only in special cases—for example, memory limitations, equipment configurations, or details that apply to specific versions of the software. 

TIP:
A tip provides additional information that makes a task easier or more productive. 

Related documentation

The following documents provide more details about iManage Work 10.9.0 clients:

Documentation updates and support

iManage Support provides prompt and accurate support to help you resolve issues you may encounter or questions you may have while using iManage products. Support services include access to the Help Center for online answers, expert service by iManage support engineers, and software maintenance to ensure you have the most up-to-date technology.

To access the iManage Help Center, visit https://help.imanage.com

Help Center provides access to:

  • Knowledge base and production documentation: The Help Center Knowledge Base and Documentation sections contain an extensive library of technote articles, FAQs, and product documentation.

  • Releases and release notes: The Help Center Releases section contains iManage product installer downloads, release notes, and links to available patch releases.

  • Community: The Help Center Community section allows you to interact with other iManage Community members and iManage Support engineers in order to seek answers to your questions or help provide answers to others' questions.

  • Podcasts and videos: The Podcasts and Videos sections offer a library of audio and video reference materials to help you learn more about implementing, using, and maintaining iManage products.

  • Announcements: Receive announcement notifications by following the announcement sections you find most relevant to your needs for information such as: support news, new releases and resources, and technical updates.

  • Case portal: The Help Center also includes your iManage Support case portal where you can submit and manage all your support cases.

You can retrieve the latest available product documentation from iManage’s Knowledge Base in the iManage Help Center. A document in the Knowledge Base has a version number (for example, version 7.5) and may also have a revision number (for example, revision 3). The version number applies to the product that the document describes. The revision number applies to the document. The Knowledge Base contains the latest available revision of any document. 

To submit a new support case to iManage Support by email, contact us at support@imanage.com.

To contact iManage Support by phone, please refer to the iManage Support FAQ knowledge base article in Help Center for contact information by region.