• iManage Work Desktop for Windows is certified to work with iManage Work Server 10.4.2 or later 

  • Microsoft Windows Server 2016 or later

  • Incompatible with iManage OffSite and iManage DealBinder in standalone or compatibility mode

  • Incompatible with iManage Work desktop clients with iManage Work 10 Email Management

  • Incompatible with Workflow Manager

  • The port range 17871-17890 must be open because iManage Work Desktop for Windows communicates internally at 127.0.0.1 on port 17871 and 17872, if 17871 is busy. It will try the next available higher port if 17872 is also busy. If you are using a third-party firewall, it may block the iManage Work Agent system tray application unless you have a policy set up to allow access. This will interfere with some actions available in iManage Work web application.
    You can test if the port is busy by pinging the port. For example, http://127.0.0.1:17871/ping.

  • Client-side Work Communication Services (WCS), client-side Send and File, Mapped folders, and Inbox filer functionalities require Microsoft Exchange Server to work.

  • Configuring Gmail with Microsoft Outlook is not a supported configuration when working with emails in iManage. Gmail users must use the iManage Gmail Chrome Extension, which is designed specifically for email management with Gmail instead of Outlook for all iManage Work Email Management capabilities.

  • Compatible only with SMIME email formats as described in the following note.

NOTE:

  • Currently, SMIME emails can be filed to iManage Work Server from iManage Work Desktop for Windows by using client-side filing.

  • SMIME emails can be filed by:

    • using Quick File option.

    • using the Send and File option. 

    • dragging the email into a folder in iManage Work Panel.

    • using Mapped folders.

  • The SMIME lock icon for the inbox messages does not change when users file the emails.

  • The encryption of the filed email is retained in Microsoft Outlook and hence:

    • Users who attempt to open the email without the key are unable to open it.

    • Contents of the filed email are not indexed in the DMS. This means users cannot use full-text search to find the filed SMIME email.

    • The preview service will not be able to decrypt this email and users cannot preview it.

  • Microsoft Edge WebView2 browser control is not compatible with Microsoft Windows Server 2016 with Azure conditional access policy enabled. Azure Conditional Access policies on Microsoft Windows Server 2016 are currently supported only with Internet Explorer (IE) that Microsoft no longer supports. Hence, if the Conditional Access Policies are enabled or enforced, iManage Work Desktop for Windows 10.5.0 and later will not work on a multi-user environment like Citrix with the desktop operating system running on Microsoft Windows Server 2016.

    iManage Work Desktop for Windows 10.5.0 and later works with the following Device Compliant and Hybrid Azure Join policies. For more information, refer to the following Microsoft article, Conditions in Conditional Access policy - Azure Active Directory | Microsoft Docs.

    • require multi-factor authentication

    • require device to be marked as compliant

    • require Hybrid Azure AD joined device

  • iManage Work Desktop for Windows does not support auto-mapping. If users file an email from a shared mailbox that is added through auto-mapping, filing fails. We recommend that users disable auto-mapping, where applicable. For information about how to disable auto-mapping, visit https://docs.microsoft.com/en-us/outlook/troubleshoot/profiles-and-accounts/remove-automapping-for-shared-mailbox

  • Microsoft Windows Server 2016 or later is the minimum version of server required to deploy iManage Work Desktop for Windows in VDI environments.