Previously, if you were running Adobe Acrobat applications in Protected view, you had to disable it to modify PDF files saved to iManage Work.

From version 10.7.0 onward, two new configuration settings AdobeIntegrated and AdobeReaderIntegrated are available in imWorkOptions.xml file. The default value for these configurations is Y. When set to N, iManage Work plug-in isn't added to Adobe Acrobat Reader (32-bit only) and Adobe Acrobat Standard/Pro (64-bit and 32-bit) applications. For more information about these configurations settings, contact your administrator or refer to the imWorkOptions.xml section in iManage Work Desktop for Windows Customization Guide. 

With this, when Protected view is enabled in Adobe Acrobat applications, iManage Work Desktop for Windows is in non-integrated mode. You can however, check out and modify the PDF files saved to iManage Work using these applications, and all the changes are checked in to iManage Work when you close the files. You no longer have to disable the Protected view in these applications.

When using Adobe Acrobat Reader and Adobe Acrobat Standard/Pro in non-integrated mode, iManage Work Agent handles the file check-in and checkout process and timeline entries reflect this information. However, if you have iManage Drive running on your machine, iManage Drive handles the check-in and checkout process when using Adobe Acrobat Reader and Adobe Acrobat Pro in non-integrated mode. The timeline entries display this information. 

NOTES:

  • 64-bit Adobe Acrobat Reader only supports non-integrated mode. You can't install the iManage Work plug-in in the 64-bit Adobe Acrobat Reader even when Protected view is disabled and AdobeReaderIntegrated is set to Y in imWorkOptions.xml configuration file. However, any modifications made to the PDF file saved to iManage Work using 64-bit Adobe Acrobat Reader are checked in to iManage Work when users close the PDF file. 

  • As long as Protected view is enabled, iManage Work Desktop for Windows will always function in non-integrated mode. 

  • From version 10.8.0 onward, support for Adobe Acrobat Standard/Pro 2017 is deprecated. 

Refer to the following table for information about which Adobe Acrobat applications are supported in integrated and non-integrated mode:

IMPORTANT: We recommend the use of 64-bit versions of Adobe for optimal performance.

  • 32-bit Adobe Acrobat Reader can’t be installed with a 64-bit Adobe Acrobat license. This is because Adobe Acrobat has a unified 64-bit installer that can’t coexist with a 32-bit Reader on the same machine—the 32-bit Adobe Acrobat Reader gets replaced.

  • 64-bit Adobe Acrobat Reader applications can’t be used with 32-bit Microsoft applications and iManage Work Desktop for Windows. For more information, go to https://helpx.adobe.com/acrobat/kb/32-bit-3rd-party-plugins-wont-work-on-64-bit.html.

Table: Adobe Acrobat applications available in integrated and non-integrated modes

Adobe application 

Bitness

Protected view in Adobe application

iManage Work Desktop for Windows configuration

Integrated mode

  • Adobe Reader

32-bit/64-bit

Enabled

AdobeReaderIntegration = Y or N

Non-integrated

32-bit/64-bit

Disabled

AdobeReaderIntegration = Y

Integrated

32-bit/64-bit

Disabled

AdobeReaderIntegration = N

Non-integrated

  • Adobe Standard/Pro

  • Adobe Standard/Pro 2020

  • Adobe Standard/Pro 2024

32-bit/64-bit

Enabled

AdobeIntegrated = Y or N

Non-integrated

32-bit/64-bit

Disabled

AdobeIntegrated = Y

Integrated

32-bit/64-bit

Disabled

AdobeIntegrated = N

Non-integrated