Installing application updates

If the Auto Updates feature is configured in your environment, iManage Work Desktop for Windows notifies you when an application update is available by showing you the following notification in the lower-right corner of your screen. To see what has changed in this release, select What's new in this update?

If you select Dismiss, the notification closes but it returns every 24 hours as another reminder, until the new update is installed.

NOTE:

For the installation to complete, you must close all Microsoft Office applications and Adobe Acrobat.

Figure: Application update notification in the Windows system tray on Windows

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The iManage Work Agent installs the update for you and notifies you when the installation has succeeded.

Figure: Update installed

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NOTE:

  • The auto-update feature is not supported in Citrix environments, and no option related to auto-updates is displayed/visible in the iManage Work Agent.

  • This feature is optional/available at the discretion of your iManage administrator.

  • Ensure that you are connected to the internet while the updates are being downloaded to your system. If internet disconnects during the download process, an error message is displayed along with a Try again option.

  • If a pending reboot is detected, the Agent will inform you of this status in the notification area.

You can easily identify the component(s) to be updated by selecting the Settings menu and then selecting About. The components that need to updated have a blue dot next to their names.

Figure: Blue dot indicating update required

images/download/thumbnails/89266355/about_build.png

You can also check for the updates manually and install them using the Settings menu in the iManage Work Agent.

You can specify whether updates should be automatically downloaded and kept ready for you before you select Install. To enable or disable this feature, perform the following steps:

  1. Open the system tray.

  2. Select the iManage Work Agent icon and:

    1. Select the gear icon.

    2. From the drop-down list, select Update settings.

    Alternatively, right-click the iManage Work Agent icon and select Update Settings. The Update Settings screen appears.

    Figure: Update Settings

    images/download/attachments/89266355/Screen_Shot_2018-08-02_at_2.05.58_PM.png

  3. Select or clear the Automatically download updates option. By default, the option is selected, which ensures that if there are any updates, they are automatically downloaded to your desktop even before you select Install. This eliminates the download wait time and provides a seamless, quicker installation experience.Additionally, the iManage Work Agent provides the ability to switch between update channels. Depending on how it is configured in your environment, you may be able to see and select different update channels, to allow you to pilot new releases ahead of all the users in your company. To use this feature, select the gear icon, select Update Settings and select the desired update channel from the Version list. Changing the channel automatically starts the relevant software updates download process.

The Automatically download updates check box is selected by default to ensure that the Agent periodically connects to the updates server and downloads all available application updates. For more information, refer to the Configuring the Frequency to Check for Updates section in iManage Work Desktop for Windows Installation Guide 10.2.7.

If you close or dismiss the notification, the notification dialog box closes but is displayed every 24 hours until the new update is installed. If you have closed the dialog box and wish to install the update at a time convenient to you, perform the following steps:

  1. Open the system tray.

  2. Select the iManage Work Agent icon and:

    1. Select the gear icon.

    2. From the list, select Check for Updates.

    Alternatively, right-click the iManage Work Agent icon and select Check for Updates. If updates are available, the Download & Install/Install button is displayed along with the What's new in this update? link. Otherwise, a message is displayed to inform you that no updates are available.

For more information about the other tasks that you can perform using the iManage Work Agent, see iManage Work Agent.