iManage uses Twilio Segment for collecting anonymous usage analytics. Segment is an industry leader in product analytics and counts companies like Google, IBM, Intuit, and Zendesk among their customers. Segment shares our commitment to security and data privacy and has obtained many of the same security certifications as iManage, such as SOC 2, ISO 27001, ISO 27017, and 27018.

To effectively operate and monitor application usage and license compliance, iManage by default gathers anonymous baseline statistics about usage of iManage and associated applications.

Gathering user analytics data helps iManage to:

• Make data-driven decisions based on real-world insights into how our users are using our products.

• Make essential decisions about our product features we must continue to invest in.

• Build a foundation for our customers to understand the adoption and usage of the products they've invested in.

This data gathering also forms the foundation of our future reporting strategy for iManage to:

• Develop a better understanding about the adoption of iManage products within your organization.

• Gain insights into how your users are using the products to better target additional training.

iManage has implemented the following standards and controls with respect to the collection of analytics data:

• All analytics information collected is limited to usage of our products only.

• This information is anonymized so usage activity isn't connected back to an individual user.

• We never share the following with Segment:

  • Company names

  • User names

  • User email addresses

  • Document, workspace, folder names, and related metadata

• Segment provides controls on data ingress to gather only the data elements that have been explicitly allowed by iManage.

If you have additional questions about the implementation of analytics at iManage, contact analytics@imanage.com.