Log Files

The following is a list of log files that you can review to troubleshoot issues, if any:

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Issues related to Auto Updates notifications

iwAgent.10.2.1.x.iManage.Work.log

%LocalAppData%\iManage\Work\Logs

iwlnrl.10.2.1.x.iManage.Work.log

%LocalAppData%\iManage\Work\Logs

Issues related to:

  • Communication between iManage Work and iManage Work Desktop for Windows

  • Download of config files and templates

iwAgentBackground.10.2.1.x.iManage.Work.log

%LocalAppData%\iManage\Work\Logs

Issues related to:

  • Email filing (Send and File)

  • Inbox filer

  • Mapped folders

iwWCS.10.2.1.x.iManage.Work.log

%LocalAppData%\iManage\Work\Logs

Issues related to:

  • Email filing

  • Filing suggestions and status

  • iManage Work Panel

  • Inserting and saving attachments

OUTLOOK.10.2.1.x.iManage.Work.log

%LocalAppData%\iManage\Work\Logs

Issues related to the executables in the process registry folder

iManageStayExec.10.2.1.x.iManage.Work.log

%LocalAppData%\iManage\AgentServices\Logs

Issues with products not getting upgraded to the desired version

iManageUpdateManager.10.2.1.x.iManage.Work.log

%LocalAppData%\iManage\AgentServices\Logs

Issues with Auto Updates

iManageUpdateScript.10.2.1.x.iManageUpdater.log

%LocalAppData%\iManage\AgentServices\Logs