We use Twilio Segment for collecting anonymous usage analytics. Segment is an industry leader in product analytics and counts companies like Google, IBM, Intuit, and Zendesk among their customers. Segment shares our commitment to security and data privacy and has obtained many of the same security certifications as iManage, such as SOC 2, ISO 27001, ISO 27017, and 27018.
To effectively operate and monitor application usage and license compliance, iManage by default gathers anonymous baseline statistics about usage of iManage and associated applications.
iManage provides an option to gather richer application usage information, including user search results.
Gathering this user analytics data helps iManage to:
Make data-driven decisions based upon real-world insights into how our end users are using our products.
Make essential decisions about which features of our products to continue to invest in.
Build a foundation for our customers to understand the adoption and usage of the products they have invested in.
This data gathering also forms the foundation of our future reporting strategy for iManage to:
Understand better the adoption of iManage products in your organization.
Gain insights into how users are using the products to better target additional training.
iManage has implemented the following standards and controls about the collection of analytics data:
All analytics information collected is limited to customers of our products only.
This information is anonymized so usage activity isn't connected back to an individual user.
We'll never share any of the following with Segment:
Company names
User names
User email addresses
Document, workspace, folder names, and related metadata
Segment provides controls over data ingress to gather only data elements that have been explicitly allowed by iManage.
If you have additional questions about the implementation of analytics at iManage, contact analytics@imanage.com.
