From iManage Drive 10.10 onwards, you can generate a database diagnostic snapshot using the iManage Drive Diagnostic Snapshot tool by doing the following:


The generated snapshot encrypts all sensitive information, such as workspace name, user name, and library name.

  1.  Select Diagnostics: Generate Support Snapshot. The snapshot tool appears with the Description tab selected by default.
  2. In the Options tab, select the Generate Database Diagnostic check box.
    Figure: Generating database diagnostic
  3. Select Generate Diagnostic Snapshot. The snapshot is generated and available at the following location:.../Library/Application Support/iManage/GoDrive/diagnostics/snapshots.