macOS Ventura and macOS Sonoma require users' consent before applications can access certain services from their Macs. When iManage Work Desktop for Mac is deployed on these operating systems, users need to provide permissions for the following actions:

  • Uninstalling the application.


    From 10.2.4 onwards, users are not prompted for approval to run the installer. This applies to macOS Ventura and macOS Sonoma for new installations as well as upgrades to 10.2.4 and later versions. 

  • Accessing the Services menu options in integrated Microsoft and iWork suite applications, Microsoft Outlook and Apple Mail, Finder, and Preview app.


    The iManage Work options on the Services menu work only if you use the classic Outlook view; the options don’t function in new Outlook.

  • Sending links, documents, or both from iManage Work.
  • Printing emails from iManage Work.


The permissions that a user grants remain enabled even after iManage Work Desktop for Mac is uninstalled. If the user installs again on the same Mac, the application doesn't prompt for the permissions granted during the previous installation and use of the application.

The following example explains the flow of events that occur when a user gives or denies permission to the application. 

  1. The user is working with Microsoft Excel and selects Services > Save As New Version Workbook. The following system message is displayed:
    Figure: System message asking for permission for the application


    This message is displayed only once for each integrated application or action mentioned previously in this section.

  2. The following scenarios are possible based on what the user selects in Step 1:
    1. OK: Permission is successfully given to Microsoft Excel to access the System Events resource, which is required for the iManage Work Desktop for Mac integration with Excel.
    2. Don't Allow: iManage Work Desktop for Mac displays the following dialog box (for the current and all following instances until the user gives the required permissions):
      Figure: User consent notification
  3. The following scenarios are possible based on what the user selects in Step 2:
    1. Open System Preferences: The user can navigate to the check box as instructed, select it to grant the required permission, and perform the action again.
    2. Cancel: iManage Work Desktop for Mac displays another dialog box (for the current and all subsequent instances until the user gives the required permissions) with details about how to give the permission manually:
      Figure: User consent alert

      The user can select Close, navigate to System Settings > Privacy & Security and under Privacy, select Automation. The user can then select  to expand the Microsoft Excel node and turn on the System Events option.

The user can now save the workbook by selecting Services > Save As New Version Workbook.

Turning off permission prompts

You can turn off the aforementioned permission prompts, which macOS Ventura and macOS Sonoma display, for all users in your organization by pushing the Work for Mac.mobileconfig file using a Mobile Device Management (MDM) application. It is available in the iManage Work Desktop for Mac installation package in the /Library/Application Support/iManage/MDM Payload folder. When deployed, it's added to Profiles (System Preferences > Privacy & Security > Others > Profiles) for all Mac users.

Providing permission to print emails from iManage Work

iManage Work Desktop for Mac 10.2.3 and later enable you to print documents and emails from iManage Work. The first time you try to print an email, an error message is displayed and you're prompted to permit iManage to use the accessibility features on your Mac.

Figure: Permission prompt

Select Open System Preferences to navigate to System Settings > Privacy & Security. Under Privacy, select Accessibility and then turn on the iManage Application Integration option.

Applications are also required to prompt for permission before accessing parts of your Mac’s drive.

Figure: Permission prompt to access files

iManage Desktop for Mac prompts for permission to the following directories during use:

  • Documents: Access is required to this directory to check out a document, or open it for editing.
  • Downloads: Access is required to this directory to download a document.
  • Desktop: Access is required to this directory when uploading a document from desktop (for example, when you right-click and then select Upload to iManage Work).

When prompted by iManage Watcher, iManage Agent, or iManage Application Integration, you can select OK to grant access, or use the following configuration to grant access to these directories.

Configuring macOS to grant access

To grant access to the Documents, Downloads, and Desktop directories:

  1. Open System Settings.
  2. Select Privacy & Security.
  3. Select Files and Folders from the pane on the right side.
  4. Select  to expand the iManage Application Integration node, and then select the following options:

    Figure: Files and Folders permissions

    1. Desktop Folder
    2. Documents Folder
    3. Downloads Folder


Checkboxes are displayed only if you were previously prompted to grant access to these locations.