Some organizations reported that new emails in Microsoft Outlook folders linked to iManage Work stopped getting filed after they migrated to iManage Work at cloudimanage.com from either of the following:

  • On-premises version of iManage Work

  • iManage Work at imanage.work

To resolve this, the following options need to be added to the com.imanage.configuration.plist file:

  • OnPremServerUrl: The URL of iManage Work at imanage.work or the on-premises iManage Work Server that your organization used before migrating to cloudimanage.com.

    Example:
    <key>OnPremServerUrl</key>
    <string>https://<URL of the on-premises server that was used before migration></string>

  • NewCiMServerUrl: The URL of the cloudimanage.com server that your organization has migrated to.

    Example:
    <key>NewCiMServerUrl</key>
    <string>https://<URL of the cloudimanage.com server being used after migration></string>

Configuration and verification to ensure auto-filing works as expected after server migration

To ensure auto-filing of emails in linked Microsoft Outlook folders, perform the following steps:

Step 1: Initial sign-in with new user credentials

  1. Access iManage Agent by selecting image-20240909-082548.png (menulet located at the upper-right corner of the Mac menu bar) and then select Preferences.

  2. In the URL field for iManage Work Server Configuration, enter the cloudimanage.com URL and select OK.

  3. Sign in using your new credentials (user ID and password).

  4. Verify that you're authenticated within the iManage Work Desktop for Mac application.

Step 2: Adding the two new options in com.imanage.configuration.plist file

  1. To ensure configuration files aren't in use, select the iManage Agent Menulet.png menulet on the Mac menu bar, and then select Quit.

  2. Browse to the com.imanage.configuration.plist file in the user level application support directory at /iManage/Configuration/.

  3. Open the Plist file using a suitable editor—for example, Xcode, a plain text editor, or a dedicated Plist editor.

  4. Add the OnPremServerUrl and NewCiMServerUrl options with the required string values (refer to the text at the start of this page).

  5. Save and close the modified Plist file.

Step 3: Final sign-in and verification of auto-filing

  1. To restart iManage Agent/display the menulet again, select the iManage Agent app DockIcon.png icon in the dock.

  2. Sign in using your cloudimanage.com credentials (same as those used in sub-step 3 in Step 1: Initial sign-in with new user credentials.

  3. In Microsoft Outlook, add a few emails to the linked folder and confirm if the emails are getting filed automatically.