• iManage Work Desktop for Windows 10.10.1 is certified to work with iManage Work Server 10.4.8 or later.

  • Microsoft Windows Server 2016 or later.

  • Incompatible with Workflow Manager.

  • The port range 17871-17890 must be open because iManage Work Desktop for Windows communicates internally at 127.0.0.1 on port 17871 and 17872 (if 17871 is busy). It'll try the next available higher port if 17872 is also busy. If you're using a third-party firewall, it may block the iManage Work Agent system tray application unless you have a policy set up to allow access. This will interfere with some actions available in the iManage Work web application.
    You can test if the port is busy by pinging the port—for example, http://127.0.0.1:17871/ping.

  • Client-side Work Communication Services (WCS), client-side Send and File, Mapped folders, and Inbox filer functionalities require Microsoft Exchange Server to work.

  • Configuring Gmail with Microsoft Outlook isn't a supported configuration when working with emails in iManage. Gmail users must use the iManage Gmail Chrome extension, which is designed specifically for email management with Gmail instead of Microsoft Outlook for all iManage Work Email Management capabilities.

  • Compatible only with SMIME email formats as described in the following note.

NOTE:

  • Currently, SMIME emails can be filed to iManage Work Server from iManage Work Desktop for Windows by using Client-side filing.

  • SMIME emails can be filed by:

    • using the Quick File option.

    • using the Send and File option. 

    • dragging the email into a folder in iManage Work Panel.

    • using Mapped folders.

  • The SMIME lock icon for the inbox messages doesn't change when users file the emails.

  • The encryption of the filed email is retained in Microsoft Outlook, and so:

    • Users who try to open the email without the key can't open it.

    • Contents of the filed email aren't indexed in the the iManage Work Server. This means users can't use a full-text search to find the filed SMIME email.

    • The preview service won't be able to decrypt this email and users can't preview it.

  • Microsoft Edge WebView2 browser control isn't compatible with Microsoft Windows Server 2016 with Azure conditional access policy enabled. Azure Conditional Access policies on Microsoft Windows Server 2016 are currently supported only with Internet Explorer (IE) that Microsoft no longer supports. So, if Conditional Access Policies are enabled or enforced, iManage Work Desktop for Windows 10.5.0 and later won't work on a multi-user environment like Citrix with the desktop operating system running on Microsoft Windows Server 2016.

  • iManage Work Desktop for Windows 10.5.0 and later works with the following Device Compliant and Hybrid Azure Join policies. that require the following:

    • Require multi-factor authentication

    • Require device to be marked as compliant

    • Require Hybrid Azure AD joined device

For more information, refer to the following Microsoft article, https://learn.microsoft.com/en-us/entra/identity/conditional-access/concept-conditional-access-conditions.

  • iManage Work Desktop for Windows doesn't support auto-mapping. If users file an email from a shared mailbox that's added through auto-mapping, filing fails. We recommend that users disable auto-mapping, where applicable. For information about how to disable auto-mapping, refer to https://docs.microsoft.com/en-us/outlook/troubleshoot/profiles-and-accounts/remove-automapping-for-shared-mailbox.

  • Microsoft Windows Server 2016 or later is the minimum version of the server required to deploy iManage Work Desktop for Windows in Virtual Desktop Infrastructure (VDI) environments.