I sent a document for E-signature, and received the completion email, but the E-signature dashboard doesn’t reflect the changes. What should I do?

Contact iManage Support for help.

To submit a new support case to iManage Support by email, contact us at support@imanage.com.

To contact iManage Support by phone, refer to the iManage Support FAQ knowledge base article in Help Center for contact information by region.

I voided an envelope in iManage Work and created a replacement directly in DocuSign using the Copy feature. Why isn’t it showing up in iManage Work?

The integration tracks only envelopes that were sent from iManage Work itself. An envelope created directly in DocuSign using the Copy feature isn’t tracked or linked back to iManage Work.

To keep tracking intact, create replacement envelopes from iManage Work instead of through the Copy feature in DocuSign.