- On the Case Details page, click General Details tab.
The General details page appears. - Click in the General Details pane to update the basic case information. If you don't have permission to modify these fields, they'll display as read-only.
- You can update:
Case ID
- Case Name
Notes pertaining to the case.
- Select Save to apply any changes.
- You can update:
You can update the list of administrators for the case. You can (depending on role assigned) add users as well as user groups as the administrators. Your role defines which types of administrator you can add.
- To add an administrator:
Click Add in the Case Administrators pane. The Add Administrators dialog box appears.
Click on the row of a user or select the check box next to a user. You can select more than one user at a time. Then, click OK to choose the user(s) to be the administrator(s) for the case. This is NOT a mandatory field. A case administrator can update case level details as well as delete the case.
- To modify the type of an existing administrator (if your role permits):
- Select on the right of the row of the administrator that you wish to modify.
- Select Set Type.
- Choose from Administrator, Conflicts Administrator or Staffing Administrator, and then select Save.
- To add an administrator:
You may choose to review the security policy set for the case at periodic intervals. Click Frequency of Review drop-down list under Scheduled Review pane.
- You can click any of the pre-defined periods or click Custom to enter a custom period, as applicable. The default review frequency is 'Never'.
Click Save. The Due Date for the review is displayed.