If an import fails, the importer provides error messages in the terminal, log files, and the Threat Manager console. This section lists common errors and where to find diagnostic information.

When errors occur, the User Metadata Importer displays error messages in the terminal, logs errors to a log file, and reports them to iManage Threat Manager. You can review error messages in Configuration > Settings > Status.

Common error scenarios include:

• Missing userid in the data source

• Unsupported metadata fields

• Incorrect data types for metadata field values

• Multiple values supplied for a single-value field (for example, Manager)

• Exceeding the character limit (255) for a metadata value