You can use the following command-line tools to troubleshoot issues:

Backup outbox

Run the following command in the command prompt to troubleshoot document sync issues and want to backup the documents to outbox: 
/Applications/iManage/iManageDrive.app/Contents/MacOS/iManageDrive backup_outbox [backupdirpath]

Generate diagnostic snapshot

Use the diagnostic_snapshot tool to generate a diagnostic snapshot. This is useful if your users aren't able to use the iManage Drive UI to generate the diagnostic snapshot. 

Example: /Applications/iManage/iManageDrive.app/Contents/MacOS/iManageDrive diagnostic_snapshot

When you run the diagnostic_snapshot tool, a dialog opens where you can enter the details. 

Outbox list

Use the outbox_list tool to list all the files in the outbox that haven't been synced. 

Example, /Applications/iManage/iManageDrive.app/Contents/MacOS/iManageDrive outbox_list

When you run the outbox_list tool, the list of files not synced are printed to the console. 

Backup files

From version 10.9.0 onward of iManage Drive for Mac, run the iManageDrive file_backup command to backup files your users have recently worked on.

Example: /Applications/iManage/iManageDrive.app/Contents/MacOS/iManageDrive file_backup

The backup file generated is a zipped file and is available at $HOME/Library/Application Support/iManage/GoDrive/diagnostics/file_backup. This location is displayed as soon as the backup file is generated. The backup folder may contain the following subfolders:

  • document_history: Contains previous versions of files that were in iManage Drive.

  • current_document_history: Current versions of all the files available in Document Change Log in iManage Drive, that is, versions retained for 30 days. 

  • sync_issue_files: Files that are in the document change log and have a sync issue.

  • sync_conflicts: Files that currently have a conflict.

  • outbox_files: Files in the outbox.

  • local_files: Any files not in the outbox.