iManage Work Desktop for Windows Customization Guide provides information to help you customize the user experience of iManage Work Desktop for Windows applications (Microsoft Word, Excel, PowerPoint, Outlook, and Adobe Acrobat). It is intended for iManage Work administrators and users with knowledge of user interface customization. This guide contains instructions about how to customize iManage Work client features and user interface using configurable files. 

This topic contains the following sections:


This guide uses the following conventions:

Notation conventions




User-interface elements such as a menu item or button. For example:
Click Cancel to halt the operation.


Document titles and new terms. For example:

  • For more information, see iManage Work Server Administration Guide.
  • An action command is a request, such as a query or indexing instruction, sent to iManage Work Server.

monospace font

File names, paths, and code. For example:
The FileSystemConnector.cfg file is installed in C:\iManage\FileSystemConnector\

monospace bold

Data typed by the user. For example:

  • Type run at the command prompt.
  • In the User Name field, type Admin.

monospace italics

Replaceable strings in file paths and code. For example:
user UserName



A note provides information that emphasizes or supplements important points of the main text. A note supplies information that may apply only in special cases—for example, memory limitations, equipment configurations, or details that apply to specific versions of the software. 


A caution indicates an action can result in the loss of data. 


A tip provides additional information that makes a task easier or more productive.

Related documentation

For more information, refer to the following documents:

Documentation updates and support

iManage Support provides prompt and accurate support to help you resolve issues you may encounter or questions you may have while using iManage products. Support services include access to the Help Center for online answers, expert service by iManage support engineers, and software maintenance to ensure you have the latest technology.

For the latest product documentation, see

Help Center provides access to:

  • Knowledge Base and Documentation: The Help Center Knowledge Base and Documentation sections contain an extensive library of technote articles, FAQs, and product documentation.
  • Releases: The Help Center Releases section contains iManage product installer downloads, release notes, and links to available patch releases.
  • Community: The Help Center Community section allows you to interact with other iManage Community members and iManage Support engineers in order to seek answers to your questions or help provide answers to others' questions.
  • Podcasts and Videos: The Podcasts and Videos sections offer a library of audio and video reference materials to help you learn more about implementing, using, and maintaining iManage products.
  • Announcements: Receive announcement notifications by following the announcement sections you find most relevant to your needs for information such as: support news, new releases and resources, and technical updates.
  • Case portal: The Help Center also includes your iManage Support case portal where you can submit and manage all your support cases.

You can retrieve the latest available product documentation from the Knowledge Base in the iManage Help Center. A document in the Knowledge Base has a version number (for example, version 7.5) and may also have a revision number (for example, revision 3). The version number applies to the product that the document describes, and the revision number applies to the document. 

To submit a new support case to iManage Support by email, contact us at

To contact iManage Support by phone, please refer to the iManage Support FAQ knowledge base article in Help Center for contact information by region.