To enable users to reconnect seamlessly to iManage Work, perform the following steps in iManage Control Center to enable Request Tokens. This enables the iManage Work Mobility app to receive the necessary refresh token to authenticate to iManage Work.

  1. Sign in to iManage Control Center.
  2. Navigate to Settings > Applications.
  3. Select the Work for iOS app.
  4. In the Authentication section, select Edit.
  5. Set Allow Refresh Token to Yes. This allows the iManage Work Mobility app to obtain a new access token from iManage Work when the existing access token expires, without prompting the user for authentication.
  6. If desired, modify the Refresh Token Expiry value. The default value is 365 days.
  7. Select Save.