Trash

• What happens to a deleted document if Trash is not enabled for end users on iManage Work Server?
  The document is deleted for the end user, but it can be restored from iCC Trash by an administrator.

• What happens to a deleted document if Trash is enabled for end users?
  User who deleted the document can restore it from user Trash.

• Is there a service that automatically purges from trash?
  There is no automatic purge mechanism. The administrator (NRTADMIN) can only do it manually from iCC trash.

• Who can restore documents?

  • Administrators can restore from iCC Trash for other users.

  • User who has deleted the document can restore it from user Trash. The document does not appear in the Trash for author/operator, so they cannot restore it.

• What happens when a document is restored?
  The following happens when a document is restored:

  • Document is restored to original location.

  • Reference locations are restored.

  • Security of the document prior to adding to trash is restored.

  • Administrator gets a link that can be sent to the end user to get the document.

  • Audit recorded in Timeline of document.

• What can cause a document failure during restore?
  If the parent folder is deleted, document restore fails.

• Why can I not reuse the version of a document that is in the trash?
  Though the document is deleted, it still exists in iManage Work database. To reuse a document version, you will have to permanently purge the document from trash.
  
  

• What happens to documents when they are purged?
  The document is permanently deleted. However, if Journal is enabled, it can be restored from there.

• Is there any way to bypass trash and permanently purge a document?
  There is no ability to bypass trash on a per-document or per-user basis. If you want to bypass trash, then disable the trash feature for all users by setting the iManage Work Server registry key Enable Trash to N.

• Can administrators access the document contents from iCC Trash?
  No, the document content is confidential and is not available to administrators to avoid any misuse of information.

General

• How are tier and feature mapped?
  Tiers are categorized based on the administrator privileges, and all the iCC features are distributed among tiers¹.

  NOTE:

  All the features are available to NRTADMIN users.

  Table: Tier - Feature Mapping

  Feature	Tier 1	Tier 2	NRTADMIN
  Trash
  Restore	X	X	X
  Purge			X
  User
  Create			X
  Lock/Unlock	X	X	X
  Reset Password	X	X	X
  Groups
  Create			X
  Disable			X
  Copy			X
  Add members			X
  Roles
  Create			X
  Add users			X
  Manage user privileges			X
  Documents
  Search	X	X	X
  Check effective access	X	X	X
  History	X	X	X
  Workspaces
  Search	X	X	X
  Check effective access	X	X	X
  Metadata
  Add/Edit		X	X
  Delete		X	X
  Disable		X	X
  Captions
  Edit		X	X
  Class
  Add		X	X
  Delete		X	X
  Type
  Add		X	X
  Edit		X	X
  Delete		X	X
  App
  Add		X	X
  Edit		X	X
  Delete		X	X
  Templates
  Add		X	X
  Edit		X	X
  Delete		X	X
  Copy		X	X
  Global Settings
  Edit			X
  Web Settings
  General		X	X
  Features		X	X
  Access		X	X
  Web Views
  Edit		X	X
  Web Filters
  Edit		X	X
  Web Context Menus
  Edit		X	X
  iOs
  Edit			X
  Add server			X
  Download			X
  Office
  Create category			X
  Delete category			X
  Download category			X
  Extensions
  Upload New			X
  Edit			X
  Delete			X
  Enable/Disable			X
  Reports
  Download		X	X

• Can I customize Tier 1 and Tier 2 capabilities so that they match my firm's support practices?
  Tier 1 and Tier 2 capabilities have been designed around best practices for help desk support, and cannot be customized. However, iManage recognizes that there is no one-size-fits-all policy, and this feature may be added to a future version of iCC.

• Why are metadata descriptions hidden in iCC?
  To maintain the security of iManage Work content.

• Why are document names hidden in iCC?
  To maintain the document security.

References:

• For more information, refer to Managing Roles .