The Configuration > Settings > Status tab provides details about:
System status
Successful and failed connections
The last successful crawl date (the last date on which iManage Threat Manager ingested data from the production SQL databases)
Status of tasks service
iManage Work Server connection
Task-identified external import tasks
The progress of loading data to the non-SQL database
In this section:
Status indicators
The Status tab uses the following icons to communicate the state of each system component.
Success icon: Indicates success, or a successful connection. For some status types, you can hover over the icon to view a tooltip containing additional information.
Failure icon: Indicates a failure, or unsuccessful connection. For some status types, you can hover over the icon to view a tooltip containing additional information about the issue.
Warning icon: Indicates success or a successful connection, but with a warning or warnings present. Hover over the icon to view a tooltip containing information about the warning(s).
Task: Download logs
From Configuration > Settings > Status, you can download the log file for the Web Service, the Tasks Engine, and the Ingestion Service. Select Download Log to download the ZIP file and view the details.
Viewing and retrying tasks that have encountered issues
If an ingestion process has failed, a View Data Loading Issues button appears on the Configuration > Settings > Status page, on the row of library to which it relates. Selecting this button opens a dialog which provides further information to help identify the issue. For some status types, a Retry Processes option is also available.
Problems that may be identified in this way include: change of Work database server password; change of server IP or server name; database server not responding, and so on. You can use this information to determine how to resolve the issue. For example, you can edit the properties of a library that caused ingestion to fail. For further information, or if the cause of the issue is still not clear, check the Ingestion logs.
You can also set the retry time for some types of failed tasks. For more information, refer to Advanced configuration.
No new activity warning
If no new activity is detected for a library, or for a task-identified external import task, a
tooltip is displayed on the relevant row. Hover over the tooltip to view the date and time of the last activity detected.
NOTE: To change how long Threat Manager waits before generating a no-new-activity warning, or to enable or disable the notification email, refer to:
Task: Remove a displayed import task status
Use this procedure to remove the status of a task-identified import task from the Status page.
In Configurations > Settings > Status, locate the row of the import task status that you want to remove.
Select
on that row.Select Remove. A confirmation message appears.