Group A: This data is events and properties that are classified as non-sensitive, and are collected for both iManage and our clients.
This data is de-identified information
These data aren't encrypted
This data is referred to in Usage Analytics and in Analytics collected for iManage Insight+ under Property group column—Group A.
Group B: This data is events and properties that are categorized as sensitive (for example—username).
This data is collected only by our customers, for their organizational use.
These data are encrypted, and can only be decrypted by customers.
This data is referred to in Analytics collected for iManage Insight+ under Property group column—Group B.
NOTE: All events and properties are generated in iManage Insight+. Segment is used as an intermediary to forward information onto the customer through a secure and trusted channel.
Segment: A Customer Data Platform (CDP) from Twilio, that helps to collect, clean, and activate customer data, ensuring that both the Source and Destination are effectively created and maintained. All sensitive data stays encrypted within Segment.
Source: A server library/SDK that sends event data to Segment, as captured from Insight+.
Destination: A data warehouse that collects event data from Segment, synchronized on an hourly basis.
PGP: Pretty Good Privacy (PGP) is an encryption standard used for implementing asymmetric encryption.