Conflict resolution

Conflicts are situations where iManage Drive requires inputs from the user about how to deal with certain sync-related issues. The application icon in the Mac menu bar changes toimages/download/thumbnails/125073778/Issue.png indicating that there is a conflict. Some of the possible scenarios where conflicts can occur are:

  • When users save or create empty files in their drive.

  • Two users simultaneously work on the same file and the version in iManage Work is newer than the one in iManage Drive.

  • The file cannot be checked out for edits from iManage Drive as it is already checked out by another user in iManage Work.

  • Users save a file that does not have a file extension to their mapped drive or remove the extension for a file in the drive.


No conflict occurs if a file synced to the mapped folder is removed from iManage Work or the user no longer has access to it in iManage Work. A notification is displayed in Mac and also on the Notifications tab in iManage Drive informing that sync failed and the user must check the Document Change Log. Right-click the file and select Restore Document. For more information, see Viewing and recovering locally modified files.

iManage Drive marks the file with a lock icon (images/download/thumbnails/125073778/Mac_CheckedOut.png or images/download/thumbnails/125073778/Mac_DownloadedCheckedOut.png ) if it is checked out by you or other users in your organization. When you open a document with a lock icon (checked out by another user), it opens as a Read Only document. The main benefit of this feature is to reduce any conflict that might arise during collaboration.

The images/download/thumbnails/125073778/ConflictIcon_W%26M.png icon is displayed in your mapped folder for files that have a conflict. You can resolve file conflicts using Notifications > Resolve Conflict. The iManage Drive panel displays the same icon in the status bar (lower-left corner) and also on the Notifications tab.

Figure: Panel displays file conflict


Two users simultaneously work on a file

Let us look at an example where two users simultaneously work on the same file: one in the drive and the other in iManage Work web.

You are signed in to iManage Work through iManage Drive as Jerry Isaac (username: JISAAC). While you are working on the file Jeanne Seeley Employment Agreement that you opened in Mac from your mapped folder, Barbara Cummings (BCUMMINGS) signs in to iManage Work web and edits and saves the same file. When you save changes you made to the file in your mapped folder, iManage Drive tries to check out the file to sync your changes and the file is then displayed in the Documents tab in iManage Drive with an exclamation mark. The iManage Drive icon turns red to indicate that there is a conflict.

Figure: Conflict detected


Select the file to open the iManage Drive Conflict Resolution Editor that provides the details of the conflict and options to resolve it.


The resolution options may differ depending on the type of conflict. The options displayed here are only for one such scenario that users are likely to come across.

Figure: iManage Drive Conflict Resolution Editor


The Save your file as a new document or the Replace your file option is selected by default based on the option you have selected for Preferences > Check-in options . If required, edit the default name for the new document. (Optional) For more options that are available to resolve the conflict, select Show advanced resolution options .

Figure: Advanced options


Select Resolve. The file is saved as a new document and the iManage Drive icon in the Mac menu bar turns blue to indicate that the conflict is resolved.

Figure: Conflict resolved