If you encounter any issue with iManage Work Desktop for Mac, run the diagnostic tool to capture logs, system configuration, and other details. It collects the following information:
Mac OS version
iManage client version
Root-level and user-level com.imanage.configuration.plist file
iManage Logs folder
Work server and web server build
Supported apps version
Home folder path
Current user name
Shell version and its type
To run the tool, perform the following steps:
Right-click Finder and select Go to Folder, or click on your Mac desktop and then select the Go menu > Go to Folder option.
In the Go to the Folder box, enter the following path: /Library/Application Support/iManage/Script/.
Press the Return key on your Mac.
Double-click Diagnostic Tool.
The tool adds a ZIP file to the Downloads folder. Send this to your IT administrator for troubleshooting.