The application prompts you when the files you work with in your iManage Drive local directory do not get synced to iManage Work due to permission or other issues. For example—if you try to add a file to a folder in iManage Drive but only have Read Only access rights to the folder in iManage Work . The sync issues dialog box ensures that such changes are not lost as you can select files from the list displayed and copy them to another location, take no action on some or all files listed, or right-click one or more files, and select the desired action from the context menu displayed.
Figure: Managing sync issues
Perform the following tasks using the sync issues dialog box:
Select one or more files to enable and then select either of the following options:
Copy selected items: Displays a dialog box that enables you to navigate to another iManage Drive folder or a location on your machine and save the files. A confirmation message appears when the files are saved to the selected location. The files are moved to the resolved items list.
Take no action on selected items: Removes the files from the list displayed and moves them to the resolved items list.
(Alternatively) Select one or more files, right-click the selection, and select an option from the content menu:
Take no action on selected items: Removes the file from the list displayed and moves it to the resolved items list.
Copy document: Displays a dialog box that enables you to save the file to another iManage Drive folder or a location on your machine. The file is moved to the resolved items list.
Restore d ocument: Places the file back in the same location where the sync issue occurred initially. Use this option only if you are sure that the cause of the initial sync issue is removed, for example—you now have sufficient access rights to add files to the folder.
(Optional) To search for a file in the list displayed, enter a few letters of the file name, and press Enter.
(Optional) To display the files that you took action on earlier or marked as requiring no action, select Include resolved items. Locate the files you need and then perform the actions mentioned in step 1 or 2.
Select one of the following options that appears:
Close: Displayed when all sync issues in the list are resolved and therefore moved to the resolved items list; closes the sync issues dialog box.
Remind me in 60 minutes: Displayed when one or more items are displayed in the sync issues list as they are yet to be resolved.
If you close the dialog box using the option, it reappears when iManage Drive syncs the next time. You can access the dialog box again by selecting Access iManage Drive settings > Show sync issues.